Paul VI Connections

Apple Care Information and Protocols

If a parent calls with a concern with regarding an iPad2, then the following procedure should be followed to both help expedite the process and mitigate the issue effectively.

First ask if there is an issue with the iPad device itself. If it will not turn on, or if there is an issue with how it is running for example, then we have paid for a service that the parents can call in and get help immediately. The phone number is 800-APL-CARE (800-275-2273).
If the problem is not with the device, then ask the parents to email me at nmarkellos@pvihs.org. More often than not I can handle these issues during day on a free period. While our new phone system allows me to get voice mails sent to my inbox, I am not always in a position to call the parents back during the day. To that end, email would be the faster and most efficient means of me handling these problems.
If a student comes to the office with an iPad concern, or a parent calls and suggests that someone must look at the iPad, then here is the protocol to follow. Send the student to the media center—Help Desk. I will leave up there a login book for the students, and they can record the problem. In addition, the Help Desk should schedule the student on one of the following periods to see me about the device.

A-8^th , B-8^th, C-2^nd, C2-2^nd, D-8^th, E-2^nd

Basically the Help Desk is writing the student a pass to come to my office for that period, so I can fix or document the issue. The Help Desk will not schedule more than 5 students a period, therefore the student must go to the Help Desk to obtain pass.

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Paul VI High School

901 Hopkins Rd., Ste. B
Haddonfield, NJ 08033
Phone: 856.858.4900
Fax: 856.858.6832